Schroeder Research Inc.
Customer, Employee, and Organizational Research
Sample Customer Satisfaction Survey
We would like to know how satisfied you were with the service you received from Shop-By-Phone when you placed your most recent order. For each question, please indicate your response by clicking the button that best describes your experience.
1.
How satisfied were you with the time it took for you to connect to the order-taker?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
2.
Overall, how satisfied were you with the courtesy of the order-taker?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
3.
How satisfied were you with the order-taker's knowledge of the products you were interested in?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
4.
How satisfied were you with the time it took you to place your order?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
5.
How satisfied were you with the time it took for you to receive your order?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
6.
Overall, how satisfied are you with the service you received from Shop-By-Phone when you placed your most recent order?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
No Opinion
7.
How would you rate the overall quality of the products that Shop-By-Phone carries?
Excellent
Very Good
Average
Below Average
Poor
No Opinion
8.
What could Shop-By-Phone do to improve the quality of service you receive?
Please place your comments here
We would like to ask you a few questions that will help us to understand the characteristics of Shop-By-Phone customers.
Are you ...
(Select one)
Female
Male
Into which age group do you fall?
(Select one)
Under 25
25 to 45
46 to 65
Over 65
Thank you for completing the survey. Please click the Submit Form button to save your responses or click the Reset Form button if you decide not to complete the survey.