Schroeder Research Inc.

Customer, Employee, and Organizational Research

   
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Employee Opinion and Engagement, 360-Degree Feedback, Exit

  • Item development, including customized items that assess an organization's competencies or values.
  • Focus on predictors of employee engagement.
  • Survey administration - on-site, mailed, or web-based.
  • Report generation and delivery.
  • Feedback of results  - group or individual as required, presented electronically or verbally.
   
 

Customer Surveys - Satisfaction, Needs Assessment, Exit

  • Combination of customized and generic items that assess factors identified in needs analyses.
  • Satisfaction with products, services, or processes (e.g., complaint resolution).
  • Detailed reports with actionable recommendations.
  • For a sample customer satisfaction survey click the following link Sample Survey
   
 

Survey Design

  • We guide the process from concept development to implementation.
  • Question wording, response scales, item development, survey flow and layout.
  • Evaluating and improving existing surveys.